Question 1

How long does delivery take?

Accepted Answer

Delivery takes 10–15 business days depending on your location. You'll receive a tracking link by email as soon as your order ships, typically within 2–4 business days of purchase.

Question 2

How do you ensure product quality?

Accepted Answer

Every item passes a quality check before shipping. If your item is defective or doesn't match the description, we offer free replacement or full refund, no questions asked.

Question 3

What is your return policy?

Accepted Answer

You have a 14-day right of withdrawal from receipt to return any unused item in its original packaging. Refunds are processed within 5–10 business days of receiving the return. Contact us to initiate a return, no questions asked.

Question 4

Is payment secure?

Accepted Answer

Yes, all transactions are TLS/SSL encrypted and processed by PCI-DSS certified providers (Stripe, PayPal). We never store your card details. Pay by Visa, Mastercard, Amex, or PayPal.

Question 5

How do I track my order?

Accepted Answer

Once shipped, you'll receive an email with your tracking number. You can also use our Order Tracking page. If your parcel hasn't arrived after 20 days, contact us immediately.

Question 6

Are the products authentic?

Accepted Answer

Yes. We work exclusively with verified suppliers and only list products that match their published descriptions. Every item is inspected before shipping. If you have any doubts about a received item, contact us. We'll find an immediate solution.

Question 7

Are the jewellery pieces hypoallergenic?

Accepted Answer

Our jewellery is crafted from 316L stainless steel, 925 silver, or 18k gold-plated materials, hypoallergenic and tarnish-resistant, suitable for sensitive skin. Material composition is listed on each product page.

Question 8

How should I care for my jewellery?

Accepted Answer

Avoid contact with chlorine, perfume, and perspiration. Wipe with a soft cloth after wearing and store in the provided pouch. For silver pieces, anti-tarnish cloth maintains brilliance.

Question 9

Can I order a specific ring size?

Accepted Answer

Yes, most of our rings are available in sizes 5–10 (US) or 50–62mm circumference. Check the size guide on each product page. If in doubt, order the larger size. Rings can be resized.

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